This Privacy Policy describes how www.twinty.co.uk (the “Site” or “we”) collects, uses, and discloses
your Personal Information when you visit or make a purchase from the Site.
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site,
and information necessary to process your purchases. We may also collect additional information if you
contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable
individual (including the information below) as “Personal Information”. See the list below for more information
about what Personal Information we collect and why.
Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to
optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files,
web beacons, tags, or pixels
Disclosure for a business purpose: shared with our processor Shopify .
Personal Information collected: version of web browser, IP address, time zone, cookie information, what
sites or products you view, search terms, and how you interact with the Site
Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your
payment information, arrange for shipping, and provide you with invoices
and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and
when in line with the preferences you have shared with us, provide you with information or advertising
relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify and our Fulfilment centre, Huboo.
Personal Information collected: name, billing address, shipping address, payment information (including
credit card numbers), email address, and phone number.
SHARING PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as
We share your Personal Information with third parties to help us use your Personal Information, as
described above. For example, we use Shopify to power our online store--you can read more about how
Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google
Analytics to help us understand how our customers use the Site -- you can read more about how
Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can
also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations,
Finally, we may also share your Personal Information to comply with applicable laws and regulations,
to respond to a subpoena, search warrant or other lawful request for information we receive, or to
otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements
or marketing communications we believe may be of interest to you.
For more information about how targeted advertising works, you can visit the Network
Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Facebook - https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to
“Do Not Track” signals, we do not alter our data collection and usage practices when we detect
such a signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about
If you are a European resident, you have the right to access personal information we hold about
you and to ask that your personal information be corrected, updated, or deleted. If you would like
to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order
Additionally, if you are a European resident we note that we are processing your information in order
to fulfill contracts we might have with you (for example if you make an order through the Site), or
otherwise to pursue our legitimate business interests listed above. Additionally, please note that
your information will be transferred outside of Europe, including to Canada and the United States.
RETENTION
When you place an order through the Site, we will retain your Personal Information for
our records unless and until you ask us to delete this information.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our
practices or for other operational, legal, or regulatory reasons.
If you have additional questions or want more information about our privacy practices, or would like to
make a complaint, please contact us by e-mail at hello@twinty.co.uk.